Privacy Policy
Effective Date: June 2025
Website: https://keycal.com.au
At KeyCAL, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What Information We Collect
We may collect personal information including but not limited to:
Your name, email address, phone number, and business details
Billing and shipping addresses
Vehicle details relevant to calibration services
Payment information (processed securely via third-party gateways)
Technical data such as IP address, browser type, and device information
Information submitted via contact forms, online bookings, and customer support
2. How We Collect Your Information
We collect your information when you:
Book or enquire about a service
Place an order through our online store
Register for an account or submit a form on our website
Subscribe to our emails or promotional updates
Interact with us via phone, email, or social media
We may also use cookies and analytics tools (like Google Analytics) to understand website usage and improve user experience.
3. Why We Collect Your Information
We collect personal information to:
Provide and manage our services and products
Process and fulfil orders or bookings
Communicate with you regarding appointments, updates, or support
Improve our services, website, and customer experience
Meet our legal and regulatory obligations
4. How We Store and Protect Your Information
Your data is stored securely using password-protected systems and platforms. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Where data is stored with third-party services (e.g. payment gateways, email platforms), we ensure these providers also maintain high standards of data security and compliance.
5. Sharing Your Information
We do not sell or rent your information. We only share personal data with:
Trusted service providers (e.g. payment processors, logistics)
Contractors or technicians delivering services on our behalf
Legal or regulatory bodies if required to comply with laws
All third-party service providers are required to maintain the confidentiality and security of your data.
6. Access and Correction
You can request access to your personal information or ask us to update or correct it at any time. To do so, please contact us using the details below.
7. Marketing and Communication
If you’ve opted in, we may send you emails about services, promotions, or updates. You can unsubscribe at any time via the link in our emails or by contacting us directly.
8. Cookies and Website Tracking
Our website uses cookies to enhance user experience and track usage statistics. You can control cookie settings via your browser, but this may affect functionality.
9. External Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about your privacy or this policy, please visit our Contact Us Page
