Refunds & Returns Policy
Effective Date: July 2025
KeyCAL Pty Ltd – ABN: 27 601 702 210
At KeyCAL, we pride ourselves on providing reliable, high-quality calibration services and automotive components. This policy outlines your rights and our procedures for refunds, returns, and exchanges.
1. Returns – Physical Products
We accept returns of eligible products within 30 days of purchase, provided the item is:
- Unused and in its original packaging
- In resalable condition
- Accompanied by a valid proof of purchase (e.g. receipt or order confirmation)
To initiate a return, please contact our team at admin@keycal.com.au before sending the item back. We’ll provide return instructions and shipping details.
Please note:
- Return shipping costs are the responsibility of the customer (unless the item is faulty or sent in error)
- We do not accept returns on clearance or special-order items unless faulty
2. Faulty or Damaged Goods
If a product arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery. We may request photos or details to assess the issue.
If approved, you may be offered:
- A replacement item
- A full refund
- A store credit
Where applicable, refunds will be issued to the original payment method.
3. Services – Calibrations & Programming
Due to the nature of our mobile and in-workshop services, refunds are only offered for:
- Services that were not delivered due to our error
- Confirmed instances of service failure or misdiagnosis directly caused by us
We do not offer refunds for:
- Change of mind or cancellation after service has been delivered
- Issues caused by third-party workshops, incorrect part installation, or incomplete vehicle repair
- Situations where vehicle condition prevents successful calibration or programming (e.g. bent mounting points, missing components)
If you believe a service was not performed to a professional standard, please contact our team immediately. We’ll review the job and, where appropriate, offer a resolution.
4. Booking Cancellations & No-Shows
To avoid a cancellation fee, please provide at least 24 hours’ notice for any service cancellations or changes.
No-shows or same-day cancellations may incur a fee of up to 50% of the service charge, depending on technician time and travel costs incurred.
5. Warranty Claims
Some products sold through our online store may carry a manufacturer’s warranty. Please refer to individual product pages or contact us to confirm eligibility and process.
6. How to Contact Us
For all refund or return requests, please get in touch:
KeyCAL Pty Ltd
📧 admin@keycal.com.au
📞 1300 KEY CAL (1300 539 225)
📍 1/17 Beale Way, Rockingham WA 6168
Please include your order number, the reason for return/refund, and any supporting documentation or photos.
